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Published by Statista Research Department, Jan 19, 2022
A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 89 percent of respondents in the U.S. were highly or somewhat satisfied with the speed of service and the friendliness of staff at Wendy's drive thru service. Meanwhile, the services that respondents were least satisfied with were menu item availability and order accuracy, with 87 percent being highly or somewhat satisfied.
Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type
| Characteristic | Share of respondents who were highly or somewhat satisfied |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Region
United States
Survey time period
2020
Number of respondents
1,007 respondents
Special properties
the figures represent the percentage of customers who were highly or somewhat satisfied by brand drive-thru experiences; all participants were screened to include those who had at least one drive-thru occasion in the last 30 days
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Dunkin' BrandsStarbucksCoffee market in the United StatesCoffee shops and cafes in the U.S.Single-serve coffee market in the U.S.
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