Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews: 104 Verified Reviews Latest 2024 | Trip.com (2024)

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Verified reviews

I recently stayed at the Hilton and unfortunately, my experience was less than satisfactory.Location:The hotel's location is far from ideal for those looking to explore local shopping and dining options. It is situated quite a distance away from any major shops or restaurants, which made it inconvenient to access basic amenities and enjoy the local cuisine.Check-In and Reception:The front desk service left much to be desired. The staff did not provide any advice or recommendations regarding nearby shopping or dining options, which added to the frustration of the hotel's remote location.Parking:The car parking situation was also inconvenient. The parking area is located far from the rooms, making it a hassle to transport luggage and belongings, especially after a long day of travel.Room:The room itself was spacious but had several issues. It was not bright enough, creating a somewhat gloomy atmosphere. The bathroom was small and the exhaust fan barely functioned, leading to poor ventilation. The carpet in the room was old and dusty, and to make matters worse, I encountered co*ckroaches running around the room, which was a significant hygiene concern.Dining and Amenities:The dining options and amenities at the hotel were just okay. However, the pool, which is often a highlight for hotel guests, was located far from the rooms, making it inconvenient to enjoy.Overall, my stay at the Hilton was disappointing due to its remote location, unhelpful front desk service, inconvenient parking, and several room issues including poor lighting, small bathroom, dusty carpet, and pest problems. While the dining and amenities were passable, the overall experience was not up to the standard I expected from a Hilton hotel.

The hotel is very good, the environment is good, suitable for relaxing vacation.

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In the city center, it is very convenient to eat and shop. But very noisy and crowded. The rooms are not soundproof either.

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This place is a dream. It is way bigger and even more beautiful than expected. Staff was great and the food was great too. The view from our ocean view balcony was great. We saw whales every single morning during our stay.

Incredibly overpriced. Parking $55 on top of $340 for one night in a dated room, and we still had to take the monorail to our room from the valet parking desk. Felt really ripped off staying here but didn't really have a choice for one night only in the area.

Food was good. Took one hour to get checked in. Tram was broken and no one was told so we sat waiting for about 20 minutes. Also parking is on the whole other side of the property. Would go somewhere else in the future.

Beautiful resort which starts to show its age when you look closer. Be ready to walk a lot if you are not patient enough for their free (inside the resort) transportation options. We love to watch the humpback whales. Expect overpriced restaurants inside the resort. Sadly not much of good public transportation options outside of the resort.

Place is wonderful not crowded and very peaceful. Good to get away. Shopping area is like a mile walk, quite tiring lol. I’m not sure if Hotel offer shuttle service to and from. Overall I had a great stay.

The beds were a bit hard but I was really disappointed that the maids did’t fill the lotion container or leave me more tea after I drank the first 2. Also they took the towels and floor mat and didn’t leave a new floor mat for the shower . Thank you

Loved the setting overlooking the horseshoe bay & ocean - beautiful views! Lush landscaping with many pools to choose from plus the large lagoon with dolphin area and many family activities. Kamuela Provisions restaurant on the ocean was very good. Impressive art collection scattered throughout the many venues. Only negatives were the distance between buildings (must take the tram or hike it) and parking lot so far from the Ocean Tower (another tram/walk back & forth).

Room in ocean tower is 0.7 mile walk from parking. There is a tram but it is extremely slow and sometimes a long wait. It is faster to walk.

Beautiful resort with many swimming (and even snorkeling) options. Great for families. Amazing ocean views with countless whale sightings!

We had little co*ckroch like bugs all over the room got there at waited an hour for luggage and left at 4 am cause of the bugs .will not recommend this place to anyone. The restaurants were closed when we went to get food.

Rooms at far end of property were horribly inconvenient. Required tram or 15 minute walk without other options. Few food choices that were over priced. Not walkable to other beaches, restaurants or shops. Felt completely isolated and intentionally cut off from rest of the world.

The property was well kept and had some free amenities. We had two hotel rooms one for my partner and myself and the other for my father and his friend. After the first night we both experienced rooms full of roaches and “cleaning” of the rooms consisted of the bed being made - no sheet change, no towel change. You had to do those yourself. When the roach situation was addressed the hotel did take our resort fees off of our bill but they only offered to move my fathers room. They had no other rooms available and only offered to spray the room for roaches. I would not stay here again.