Dunkin In Speedway, 9651 Argyle Forest Blvd, Jacksonville, FL 32222 Reviews, Menu, Photos, Opening Hours (2024)

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I ordered 2 turkey sausage wake up wraps no cheese.I received a pork sausage croissant with cheese.I submitted my complaint and DD gave me a donut, that I didn't want, as their "ooopps...our bad" reward.Absolutely not! I didn't order a donut so why is my inconvenience item a donut.Straight trash

Horrible experience with Nicolas Davis.I bought two coffees through drive threw, a few days later I noticed $25 was taken out of my account when it was supposed to be $4.I had to take time to call and figure out why money was taken from me without my authorization.Every time I called either I got no answer or no manager on site.I left several messages and no phone call back by a manager.I eventually got one on the phone after a few days of calling.They researched and figured out they put my card in and left the screen open and charged me for the next persons order too.I had to continue to call back to have a manager reimburse me.My days are very busy at work so this was getting extremely frustrating.I then spoke to Nicolas Davis and he told me he can not reimburse me for the full amount, I still had to pay for the two coffees.I thought that was unbelievable especially with the amount of inconvenience this caused.When I told him no, I expect to be reimbursed the full amount he hung up on me! I called back a few hours later because I was busy at work and the girl I spoke to said I will be reimbursed the full amount and that I had to call back the next day between 12-1pm in order for that to happen.I didn’t have time to call during that time.I called yesterday and was repeatedly told the manager doesn’t have time to talk to me.I said I don’t care I want to be reimbursed and I want to talk to a manager now.After them arguing with me and telling me I had to wait for the corporate number I eventually got Nicolas Davis on the phone.He is unbelievable! He did not listen to me at all and ran his mouth the whole time I was trying to tell him I want to be reimbursed.At that point I expect them to give my husband and I a free coffee because of this! He said no.And halfway through the conversation he said the call was being recorded.I said good because maybe they’ll see how horrible his customer service skills are and then I said aren’t you supposed to disclose that the phone is being recorded in the beginning of the conversation? That’s illegal! He finally reimbursed me and I have yet to see it in my account, I’ll have to monitor my account now too.It is unbelievable I had to call them multiple times a day every day for a week! And after they steal money from me wouldn’t even give me a free coffee to make it right! I even got a notification from my bank saying I may have fraud from a local merchant and automatically sent me a new debit card which I have to wait to activate until after I receive the reimbursem*nt.Very frustrating and Disappointing experience.My husband just called and asking if I wanted a coffee and I told him NOT to go to Dunkin Donuts.

I stopped there this morning with my sister asked for a large black coffee with coconut, simple to make, my sister got what ever blondes get.Get to the window get our coffees with a few small complications not a big deal I understand, I drive a manual so I just throw my coffee in my cup holder.The lid wasn’t properly on my coffee and it spilled all over my car, not only that the little I have left taste like trash and so does my sisters.